Privacy Policy

Polstar appreciates your visit and interest in our services. We respect your privacy and have a formulated privacy policy. Please review the details to understand how we handle your information. This website is owned and operated by Polstar Technology Co., Ltd.

The relevant information is as follows:

Polstar Technologies Inc.

Address： 5F-1, No.28, Taiyuan St., Zhubei City, Hsinchu County 302, Taiwan

Tel： 03-5525279

Fax： 03-5525269

E-mail： support_team@polstargps.com

By using this website’s services, we assume you agree with this statement. If you don’t agree, kindly avoid browsing other pages. Please note that this statement may undergo regular updates, so we recommend checking it periodically. The last line indicates the date of the latest update.

Collection of Personal Information

We collect and process your personal information in accordance with the Personal Data Protection Act. When you register products, apply for business credit, make purchases, download software updates, or participate in surveys, we may gather various data like your name, address, phone number, email, and contact preferences. During your website visit, Polstar and contracted third-party providers may collect your IP address, which is automatically assigned by your internet service provider and recorded with your visit time.

Sharing and Disclosure of Personal Information

We take privacy seriously and only share personal information with companies providing specific services such as data processing, order fulfillment, customer data management, customer service, product interest evaluation, and customer research. We won’t share your data with third parties for marketing purposes. In some cases, we may share event-related information you provide with third-party organizers, collaborators, or sponsors based on applicable event rules, regardless of whether Polstar hosts the event. However, we may be required to disclose your personal information in certain situations, such as legal obligations, legal processes, litigation, or requests from government authorities. If we believe it’s necessary for national security, law enforcement, or other significant public issues, we may also disclose your data. Additionally, to assist third-party investigations of Polnav navigation device theft or anti-theft efforts related to third-party GPS products, we may share your personal information with third parties.

Protection and Access to Personal Information

We take the protection of your personal information seriously and have implemented appropriate legal, organizational, and technical measures to keep it safe from loss, misuse, unauthorized access, disclosure, alteration, or destruction. When making purchases, it’s essential to use an SSL-enabled browser like Safari, Firefox, or Internet Explorer to ensure the confidentiality of your data during transmission over the internet. We also use firewall technology to provide an extra layer of protection for your personal information. By registering your personal information on our website, we ensure that your contact details and preferences remain accurate, complete, and up to date. If you need to access, correct, or delete any information, please contact us, and we’ll be happy to assist. If you no longer wish to receive marketing emails from Polstar, simply follow the unsubscribe instructions provided in the email or get in touch with our customer service department.

Use of Cookies and Other Technologies

When you visit our website, we use cookies, which are small text files, and other technologies like pixel tags or web beacons. These tools help us understand user behavior, track which parts of our website you have visited, and analyze how you browse our webpages. However, we treat IP addresses and similar identifiers as personal information according to the law, and we handle them accordingly. If you prefer not to allow cookies to collect information, most browsers provide a simple way to automatically reject or selectively accept/decline cookies from specific websites. If you want to disable cookies, you can adjust your browser settings to either accept all cookies, receive notifications when cookies are being set, or reject all cookies. Please be aware that if you choose to reject all cookies, certain functionalities on our website may not be available to you.

Underage User Policy

We’re happy to have all visitors on our website to explore our company and the different applications of GPS technology. However, if anyone under the age of 18 provides information, we see it as accidental and not intentional. We strongly encourage parents or guardians to be actively involved in monitoring their children’s internet usage, ensuring a positive and safe online experience.

It’s important to note that we do not knowingly collect personal information from children under the age of 12. If we become aware that we have unintentionally collected such information, we will promptly take steps to delete it.

Privacy Matters

If you have any questions or concerns regarding Polstar’s privacy policy or how we handle data, please don’t hesitate to get in touch with us.Please note that Polstar may update its privacy policy occasionally. In the event of significant changes to this policy, we will provide a notice on our website.

Privacy Questions

If you have any questions or concerns about Polstar’s Privacy Statement or data processing, please contact us.

Privacy Statement

Your privacy is important to Polstar. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. So we’ve developed a Privacy Statement that covers how we collect, use, and store your information. Please take a moment to familiarize yourself with our privacy practices.

The ownership, operation, and maintenance of the website belong to Polstar Technologies Inc. as below：

Address： 5F-1, No. 28, Taiyuan St., Zhubei City, Hsinchu County 302, Taiwan
Telephone： 03-5525279
Fax： 03-5525269
E-mail： support_team@polstargps.com

If you have accessed the website’s service, we will consider that you agree on the privacy statement. If you don’t agree on it, please stop browsing other web pages. Polstar may update its Privacy Statement at any time. So, we hope you may view it regularly. When we change the policy, a notice will be posted on our website along with the updated Privacy Statement.

What Personal Information We Collect

We comply with personal information protection act to collect, access, and use personal data from you.
When you register your products, apply for commercial credit, purchase a product, download a software update, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, and contact preferences.
As you use our navigation applications, location data and route information from devices that applications are registered and installed on will be collected, including GPS signals, precise location, bearings and speed.
Polstar and our contracted third-party service providers collect certain information from your web browser regarding your use of the website. Examples of information collected automatically from all users include the Internet Protocol (“IP”) address used to connect your computer to the Internet; and full Uniform Resource Locator (“URL”) click stream data, including date and time, and content you viewed or searched for on the website.

How We Use Your Personal Information

The personal information we collect allows us to keep you posted on Polstar’s latest product announcements, software updates, and upcoming events.
We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Polstar, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Polstar’s products, services, and customer communications.

Disclosure to Third Parties

We shares personal information with companies who provide services such as information processing, fulfilling customer orders, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and we will not be shared with third parties for their marketing purposes.
We may make certain personal information available to third parties organizers, co-organizers, and sponsors that work with Polstar to provide products and services, or that help Polstar market to customers. Personal information will only be shared by Polstar to provide or improve our products, services and advertising. (No matter whether these activities are organized by Polstar.)
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Polstar to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
To assist or support the third party who investigates the theft of Polnav navigation device or GPS products, we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

We take precautions including law, administrative, and technical measures to safeguard your personal information against loss, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information, we provide you with access so you can request that we correct the data if it is inaccurate or delete the data.
If you don’t want to be our mailing list of marketing activities, you can unsubscribe your email messages, or contact with our customer service center.

Cookies and Other Technologies

Polstar may use cookies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and web searches. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. You can prevent your browser from accepting certain cookies, have the browser require your consent before a new cookie is placed in your browser, or block cookies altogether by accessing your browser’s privacy preferences menu.
If you want to disable cookies, please check with your browser’s privacy preferences menu to find out how to disable cookies. You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not.
Please note that certain features of the Polstar website will not be available once cookies are disabled.

Children

We welcome all visitors to browser the website for understanding our company and learn GPS technology and its application, but we don’t intend to collect personal information from children under age 18. We encourage their parent or legal guardian to participate in children’s uses of the Internet and take appropriate attention to ensure a positive and safe online experience.
If we learn that we have collected the personal information of a child under age 12, we will take steps to delete the information as soon as possible.

Polstar may update its Privacy Statement at any time. When we change the policy, a notice will be posted on our website along with the updated Privacy Statement.